terms and conditions

General service terms and conditions for Plumb and Cool Ltd

Please read the following clauses carefully as they tell you everything you need to know about the agreement you will enter into in respect of Plumb and Cool Ltd. In all clauses, the company refers to Plumb and Cool Ltd. If you are uncertain as to your rights under them or you want any explanation about them, please write or telephone us at the address or telephone number given.

1. QUOTE

The company has quoted the cost of installing, maintaining or servicing Air Conditioning and/or plumbing and bathroom equipment that meets the requirements of your home. Once you have accepted this quotation in accordance with below, the company undertakes to carry out all the works necessary to complete the work described in your specification and the quotation subject to the conditions contained in this agreement.

2. DATES AND TIMINGS

If you require a particular date for the works to be carried out, the company will do all that it reasonably can to meet the dates given for the installation. The company also understands that there might be instances when a date for installation cannot be met by you, and as a result no party shall be liable for costs or able to cancel this agreement. In case of unforeseen circumstances, beyond reasonable control of the company or you, the company will contact you and agree an alternative date.

3. TIME OF WORK

The company will carry out the whole of the work specified in the quotation at the price quoted during normal hours, which are between 8am and 16.30pm Monday to Friday. Any variations or additions requested by you will be subject to an additional charge and if the company is delayed or prevented from installing by the agreed date due to delay or default on your part, the company may on written notice to you add to the charges at a reasonable sum in respect of any additional costs incurred.

4. CONSENTS

You shall at your own expense obtain all necessary consents for the installation of the works, including (without installation) building regulations and planning consents, consents from neighbours and mortgages. If you are a tenant, you may need your landlord’s permission for an installation to be carried out. The company will assume such permission has been granted and shall have no liability for any loss or damage arising from failure to obtain such permission.

5. ACCESS

You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge.

6. DANGEROUS WASTE

The prices specified in this agreement do not include the price of removing any dangerous waste materials such as asbestos found when carrying out the installation. If during the execution of the works, asbestos is encountered, the company reserves the right to withdraw its installation staff immediately until the site is made safe. The cost of removing asbestos is not included within the price. However, the company upon request of the customer will provide a cost for removing asbestos and will add this fee to the total quote.

7. EXISTING SYSTEM CHARGES

Where the company needs to connect new equipment to your existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts of your existing system, which subsequently develops faults. In certain situations the company may charge for visits made to your home by the company’s engineer if your system is faulty or has developed a fault after the installation has been conducted. The company will not accept liability where you central heating system does not function properly because your water supply becomes inadequate or the water pressure becomes invariable.

8. EXISTING INSTALLATIONS

Plumb and Cool Ltd accepts no responsibility for any existing installations that are present. This relates in particular but not only to any pipework, radiators and radiator valves, heating valves, pumps, shower pumps, electrical controls and/or bathroom / WC services that might be affected as a result of any work carried by a company employee.

9. WARRANTIES

The warranty for a air conditioning unit and/or any bathroom fittings or fixtures will be covered by the manufacturers as agreed in the quotation. The warranty only applies to parts installed by Plumb and Cool Ltd. It does not apply to any existing parts of the system. All other works carried out by Plumb and Cool Ltd (parts and labour) are guaranteed for 2 years. However, any existing components or pipework not changed are not included within this guarantee. Furthermore, all air conditioning units need to be serviced annually to remain under warranty. If the warranty becomes void due to the appliance not being serviced, then Plumb and Cool Ltd accepts no responsibility for this. We will contact our clients to remind them of the service, but the responsibility of having it done lies with the customer.

10. Removal of flooring

The company accepts no liability for the removal of any carpets, linoleum and special types of flooring, eg. tongue and grooved, parquet, hard wood or tiled floors in order to carry out the installation, except in circumstances where the company has been negligent.

11. REASONABLE CARE

The company will take all reasonable care to carry out the installation. However, you accept that the installation including removing or destroying existing fixtures or fittings may cause damage to your decorations and fittings in your home. This provision does not exclude the company’s responsibility for damage, which is beyond which is reasonably commensurate with the installation. It is anticipated that certain areas in your home may need redecoration following completion of a bathroom or air conditioning installation. This will be your responsibility and is not included in the price.

12. INSURANCE

All Plumb and Cool Ltd employees and agents are insured against loss or injury through their negligence.

13. PREVENTION OF SERVICE

The company shall not have any liability for any failure to perform its obligations under any quotation if it is prevented from doing so by any cause reasonably beyond its control; including without limitation; adverse weather conditions, fire, accident or war, a failure or delay attributable to any electricity, water or gas network, the act or omission of any party for whom the company is not responsible.

14. LOSS AND DAMAGE

The company will not be liable under this agreement for any loss or damage caused by the company or its employees or agents in circumstances where;

• 14.1. There is no breach or illegal duty of care owed to you by the company or by any of the company’s employees or agents.
• 14.2. Such loss of damage is not a reasonably foreseeable result of any such breach.
• 14.3. Any increase in loss or damage resulting from breach by you of any term of this contract.

15. LIABILITY FOR LOSS AND DAMAGE

The company does not exclude any liability for loss of or damage to property directly resulting from the company’s breach of the agreement, but the company’s liability for such loss or damage shall be limited to those losses which are of a foreseeable consequence of the breach in respect of any one incident or series of incidents whether related or unrelated in any period of twenty-four months.

16.CONTRACTORS

To complete your installation the company will use its authorised employees or agents. All contractors are approved by the company are qualified and in cases of Air Conditioning f-gas registered and chosen carefully to carry out high standards or workmanship.

17. Standard charges

All charges will be clearly laid on within our quotation. In situations when a quotation has not and/or cannot be provided (e.g. Immediate or Emergency works), then our normal charges apply.

18. Material charges

Material charges will be applied for the supply of any parts and materials necessary beyond those quoted, and any such charges will be identified on the final invoice you receive.

19. Troubleshooting

Where the customer has requested that we troubleshoot a problem only but not to carry out the work, then our standard hourly rate plus any additional travel charges (as below) will apply.

20. Air conditioning Servicing

The cost of a standard service is £80 plus VAT, (plus any additional travel and parking charges (as below). Please note, this a service and not a repair. Any additional time spent on a repair or materials bought will be added on accordingly.

21. Parking permits

It is the responsibility of the home owner, tenant or agent to provide a parking permit or to register our van with the local authority for parking, wherever possible. This particularly applies where there are no pay and display parking bays within a reasonable distance (typically 100m) of the property. This is because it is very inconvenient and time consuming to have to walk to and from the van for parts that might be needed and to keep checking on it for wardens. Therefore, we kindly request that our customers organise parking prior to us arriving, Our vehicle registration details are available upon request.

22. Call backs

Should you feel there is an issue with our work, then we will be very happy to return and rectify it at no cost. However, should we return to site for a call back, but the problem be unrelated to the work carried out by Plumb and Cool Ltd, then our standard charges shall apply.

23. QUOTES

All of our estimates and quotations are free and without obligation.

24. prices

All prices quoted include VAT @20%

25. Acceptance of Quotation

By accepting our quotation you are accepting our Terms and Conditons. You can accept a quotation by electronic email to info@plumbandcool.co.uk.

22. Customised items

Where an order includes customised items these items will be non-refundable once the order is placed with us, and should you cancel your order with us the cost of any custom items shall still be payable in full. Where a previously accepted order is cancelled with less than 7 days notice we reserve the right to still invoice you for any items.

23. PAYMENTS

Payment is to be made to Plumb and Cool Ltd by BACS.

24. Title in the goods

Title in the goods will not pass to the Buyer but shall be retained pending payment in full of the price. Until such time as title passes to the Buyer, the Seller shall have an absolute authority to re-take, sell or otherwise deal with or dispose of all or any part of the goods in which title remains vested in them.

• 24.1. For the purposes specified above, the Seller or any of their agents or authorised representatives shall be entitled at any reasonable time during normal working hours to enter without notice onto any premises where the goods or any part of the goods are installed, stored or kept or are reasonably believed to be.
• 24.2. The Seller shall also be entitled to seek an injunction to prevent the Buyer from selling, transferring or otherwise disposing of the goods.

24. Staged payments

For all projects where stage payment terms apply, payment MUST be paid with 7 days of each stage completion. Failure to do so will instigate legal proceedings.

25. Minor defects

In the event of any alleged minor defects the customer shall not be entitled to withhold more than 5% of the balance due.

• 25.1. Once the company has corrected the minor defect as outlined in clause 25, the withheld amount, 5% must be paid in full.

26. LATE PAYMENT CHARGES

Where payments are not made up on the due date as per above clauses, the company will charge daily interest on late payments at a rate of 8% above the base lending rate of Lloyds TSB Bank plc. If you make payment and it is subsequently stopped, declined or returned by the bank for any reason, the company will charge you administration costs (letters and telephone calls made to you and any other charges incurred).

28. INVOICES

You will be sent an invoice for payment within seven days of installation completion. Failure to make payment within specific time periods as outlined within the quotation and/or the Terms and Conditions, will instigate legal proceedings to commence. These will carried by a registered Legal firm and all proceedings will be governed in accordance with English Law.

29. GUARANTEE

The company shall provide a free guarantee for the period of two years. This applies to workmanship only and not to parts (which typically come with a one year manufacturer’s warranty. However, the above warranty is subject to the following conditions:

• 29.1. The fault is not due to your existing radiators and/or pipework, valves, pumps or boiler.
• 29.2. The work carried out has not been properly kept, used, serviced and maintained in strict accordance with the manufacturers or the companies instructions and has not been modified accept with the companies consent.
• 29.3. The fault is not due to accidental or wilful damage, fair wear and tear, interference with or maintenance work by a third party.
• 29.4. The customer makes no further use of works after the defect had been or ought to have been discovered.
• 29.5. All free guarantee work will be carried out during normal working hours.
• 29.6. Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.

30. Delivery of goods

After delivery of any goods from the company, you will be responsible for their safe keeping and you should make sure that you are adequately insured against loss or damage which may occur to those goods.

31. AGREEMENT

This agreement is personal to the customer and not transferable without written authority from Plumb and Cool Ltd.

NOTICE OF RIGHT TO CANCEL

Following the Company’s acceptance of our order, in accordance with terms above and in conjunction with the “Cancellation of Contracts made in a Consumers Home or Place of Work Regulations 2008 you are entitled to a 14 day cooling off period commencing from the date of the contract. You have a right to cancel the contract within this period (not if works have commenced however) and this right can be exercised by email to info@plumbandcool.co.uk at any time within the 14 days starting with the day of receipt to notice in writing of the right to cancel the contract. We will permit you to cancel the contract by sending the written notice no later than 14 days after the date on which acceptance of the works took place. If you request cancellation at a later date, then unless we are in breach of contract we have the right to refuse or retain all or part of you deposit.

 

Website terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Plumb and Cool Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term Plumb and Cool Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 62-64 Market St, Ashby-de-la-Zouch LE65 1AN. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, your personal information may be stored by us for use by third parties such as Google. To find out more about how we use cookies, please see our privacy and cookies policy
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design features, look, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.